Tes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.The OpportunityAs Head of Customer Success (ANZ), this is a senior leadership role with full ownership of Customer Success across the region, at a point where the function needs to evolve from relationship-led to commercially driven, scalable, and data-led.You will own Net Revenue Retention (NRR) as the core metric—driving retention while building a disciplined, repeatable motion for cross-sell and up-sell across the existing customer base.Alongside delivering commercial outcomes, you will lead a full transformation of Customer Success; introducing structured frameworks, early churn prediction, and the operating rhythm required to support continued regional growth.This is a player-coach role.
You will lead the team while personally owning key strategic accounts, operating as a senior commercial partner to customer leadership and setting the standard for how Customer Success shows up.Key ResponsibilitiesCommercial Ownership (NRR / ARR)Own Net Revenue Retention across ANZDrive proactive retention and reduce churnBuild and convert cross-sell and up-sell opportunitiesPartner with Sales on renewals and expansionCustomer Success TransformationDesign and implement a scalable, proactive CS operating modelIntroduce churn prediction frameworks and account health scoringBuild structured playbooks across onboarding, adoption, renewal, and expansionEstablish consistency in how Customer Success is deliveredExecutive EngagementAct as a senior commercial partner to key stakeholdersOwn and defend strategic,



high-value accountsLead conversations that surface expansion opportunities earlierLead, coach, and develop the Customer Success teamLift capability, accountability, and performance standardsBuild capacity in line with regional growthCustomer ExperienceOwn the end-to-end post-sale journeyImprove customer satisfaction and engagementBuild a base of strong customer advocatesAbout YouYou will bring:Proven experience owning NRR/ARR and delivering commercial growthA track record of building or transforming a Customer Success functionStrong retention, churn mitigation, and expansion experienceConfidence operating at senior stakeholder levelExperience leading and developing high-performing teamsA player-coach mindset, comfortable owning accounts while leading a functionNice to have:Experience in complex or multi-product environmentsExposure to CS tooling (e.g. Salesforce, Gainsight)Background in education, EdTech, or similar sectorsWhy TesOur intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.
By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.Whether simplifying administrative workflows, creating agile classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide.
Join the hundreds of schools already benefiting from the Tes ecosystem.
Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment.
With Tes, excellence in education is not just a goal – it's a sustainable and rewarding reality.
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📌 Head Of Customer Success (Melbourne)
🏢 Teach Starter
📍 Melbourne