Peak Season Casual — Fulfilment & Customer CareAvailability: September **** – January ****, with hours to vary week to weekLocation: YCL Studio, Burleigh HeadsApplications close: Thursday August 13thThis role is ideal for someone who enjoys hands-on work and takes real pride in getting the details right.
From the moment a customer places an order to the moment they receive (and wear) their piece, you'll be part of making it happen.
If you're curious about how a growing Australian ecommerce brand really runs behind the scenes, this is your foot in the door.About the Role:Pick, pack and dispatch online orders with precision and careProcess orders for shipment (Shopify & StarShipit)Respond to customer enquiries across email and social DMs, always in line with our brand toneGift-wrap, quality-check and prepare every order to our signature standardSupport general studio operations through our busiest seasonWhat Success Looks Like:Orders dispatched accurately and on timeCustomer enquiries handled promptly, warmly and in line with brand toneHappy, well-supported customersA calm, proactive presence within the team through peakAbout You:Reliable, consistent and genuinely enthusiasticExceptionally detail-focused,



and you take pride in your workA warm, clear communicator, especially in writingHappy on your feet in a fast-paced environmentA collaborative team player who's ready to pitch inAvailable across the peak period, including the Black Friday weekend and the lead-up to ChristmasWhy Join Us?
Team Culture: Purpose-led, people-first and grounded in kindness.Real Experience: A genuine behind-the-scenes look at how a growing ecommerce brand operates, with hands-on mentoring from the team.Perks & Benefits: Generous product allowance (yes, free jewellery), staff discounts, and versatile shifts that can work around study.Direct Connection: Work closely with our team and gain exposure to every part of the business.
"With a strong desire to move into a Head Office role after finishing my degree, stepping into a role at YCL was the perfect transition... with just 11 of us, you gain exposure to every part of the business, which is ideal for someone fresh out of study still finding their path." — Brianna, Customer Service & Warehouse Coordinator
#J-*****-Ljbffr

📌 Peak Season Casual — Fulfilment & Customer Care (Gold Coast)
🏢 Ycl Jewels
📍 Gold Coast