Job Description
Overview
Senior Business Success Manager - Modern Retailing
About Us
Founded in the Queensland outback in ****, Qantas has grown to be Australia's largest regional, domestic, and international airline.
The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description
Senior Business Success Manager – Modern Retailing, Digital and Product will play a pivotal role in one of the Group's most transformative initiatives.
You will lead the transition of a Qantas business unit from legacy technology systems to modern Offer, Order, Settle, Delivery (OOSD) systems.
Reporting to the Head of Offers and Orders Transformation, you'll develop new operating models and ways of working, deliver enhanced customer and employee experience outcomes, and achieve commercial benefits across the business unit.
You'll act as the primary liaison between the business and program teams, ensuring full alignment and readiness during each phase of the transition.
Responsibilities
Lead the transformation of a Qantas business unit to modern retailing
Drive strategic change by collaborating with senior leaders, overseeing system implementation, and embedding new operating models and ways of working
Permanent role based in Sydney
Role Summary
Central to your success will be strong collaboration with senior leaders, ensuring your business unit is informed, prepared and empowered throughout the program.
Qualifications




Minimum 7–10 years' experience in a senior leadership role in managing airline websites
Tertiary qualifications in business, travel, aviation, or a related field
Previous experience in airline modern retailing and knowledge of Offer, Order, Settle, Delivery (OOSD) systems and NDC
Proven ability to lead and collaborate on complex, cross-functional transformation projects
Strong commercial acumen with the ability to convert business needs into actionable requirements
Skilled in data management, business analysis, and problem-solving with a pragmatic approach
Familiarity with legacy airline systems (PSS, GDS, and related platforms) and vendor management experience
Excellent communication and stakeholder engagement skills, with demonstrated people leadership experience
Advantages
We love to travel: heavily discounted air travel within Australia and across the globe, for you and your family and friends, plus exclusive deals on accommodation and holidays
Flexible leave options: includes 18 weeks paid parental leave and additional purchased leave options for eligible employees
Access to thousands of rewards and a salary packaging program for eligible portable electronic devices and memberships
Wellbeing support: wellbeing app and tailored nutrition plan
Qantas is an equal opportunity employer committed to diversity and inclusion.
We encourage Aboriginal and Torres Strait Islander people, and people from all backgrounds, to apply.
Your personal information will be kept confidential in compliance with privacy legislation.
Applications close 27th October
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📌 Senior Business Success Manager - Modern Retailing (New South Wales)
🏢 Qantas
📍 New South Wales