Scheduling Officer - In-Home Support Services
Macquarie Park | Close to Public transport
Rapid-paced scheduling |Support the Team for a 3 Month Project
Immediate start
Macquarie Park | Close to Public transport
Rapid-paced scheduling |Support the Team for a 3 Month Project
Immediate start
An exciting chance has become available to join a well‐respected not‐for‐profit organisation based in Macquarie Park.
This role will support a busy scheduling team responsible for coordinating in‐home support services, ensuring vulnerable people receive the care they need, when they need it.
You will play a key role in managing rosters, filling gaps, and responding to urgent requests, working in a fast‐paced, time‐critical environment where your decisions have a direct impact on people's daily lives.
Key Responsibilities
Create and manage rosters for in‐home support workers
Allocate and adjust shifts, including arranging cover for sick or unavailable staff
Respond to urgent scheduling requests and service changes in a timely manner
Liaise with carers, clients and internal stakeholders to confirm and update booking details
Ensure appropriate matching of carers to clients based on skills, location and availability
Maintain accurate records in scheduling systems and internal databases
Monitor service delivery and elevate issues where required to ensure continuity of care




Work as part of a team-oriented team to meet service levels and response time targets
About You
Experience in scheduling, workforce coordination or rostering, ideally within aged care, disability (NDIS) or community services
Comfortable working in a high‐volume, fast‐paced and time‐sensitive environment
Strong organisational skills and ability to juggle multiple priorities simultaneously
Clear, professional communication skills when dealing with carers, clients and internal teams
Solid attention to detail and accuracy when updating rosters and records
Empathetic and solutions‐focused approach, particularly when dealing with last‐minute changes or vulnerable clients
Reliable, proactive and keen to contribute to meaningful, purpose‐driven work
Why Join?
Be part of a not‐for‐profit organisation helping vulnerable people maintain essential support at home
Highly meaningful work where your scheduling decisions directly support people's wellbeing
Welcoming and supportive team environment with a strong sense of purpose
Diverse and inclusive workplace
Macquarie Park location close to the Metro and public transport
Free onsite parking
Immediate start available
If you have scheduling or rostering experience in aged care, NDIS or similar services and want your work to make a genuine difference, we'd love to hear from you
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📌 Scheduling Officer - In-Home Support Services (New South Wales)
🏢 Alexander Appointments
📍 New South Wales