Job Description
Key role within the Senior Leadership Team - Exec level package
The Chance
Own the network.
Elevate performance.
Shape what's next.
A significant senior leadership role with full ownership, clear accountability and scope to influence outcomesacross a national 'specialty' retail network
Join a business where customers are highly engaged and deeply connected to the product category
Lead the evolution of a service-led retail model, where team capability and customer experience are key differentiators
Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture
Build on strong foundations, bringing greater structure, alignment and performance disciplineto support the next phase of growth
Your role
End-to-end accountability for sales, margin, costs and overall network performance
Leadership of 4 Area Managersand capability across the store network
Development and execution of a clear retail strategy aligned to business objectives
Uplift of in-store execution, service standards and customer experience
Embedding teams as trusted advisors delivering tailored, needs-based solutions
Optimisation of systems, processes and operating rhythmsto improve efficiency and scalability
Cross-functional alignment across marketing, product and supply chain
Driving performance improvement, store turnaround and network optimisation
Building a culture of accountability, ownership and continuous improvement
Your Leadership & Style
Leads through a layered leadership structure, empowering Area Managers to deliver results
Balances commercial discipline with a genuine commitment to customer experience and service quality
Builds teams that are engaged, knowledgeable and confident in delivering tailored solutions to customers
Creates clarity in environments that may lack structure,



establishing disciplined yet practical ways of working
Drives performance while maintaining a strong focus on people, engagement and retention
Is This You?
Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent levelwithin a multi-site retail environment
Leadership of geographically dispersed store networksthrough a layer of senior leaders (e.g. Area/State Managers)
A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performance
Demonstrated ownership of a meaningful P&L;— with accountability for sales, margin, cost control and overall network profitability
A track record of lifting underperforming stores and scaling high-performing onesthrough clear operational levers
Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level
Confidence operating in both structured and evolving environments, where you've improved systems, processes and operating rhythms
Exposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business
If this sounds like you, apply ASAP, or for further queries, please contact Gabby Symons – Managing Director, PeopleEquity,******,******** ***
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📌 Key Role Within The Senior Leadership Team - Exec Level Package (Victoria)
🏢 People Equity
📍 Victoria