Service & Operations Manager – Plumbing & Electrical | $120k + Bonus
Lead the Team.
Drive Performance.
Build Something Bigger.
GHS Plumbing & Electricalis growing, and we're looking for an experiencedService / Operations Managerto take ownership of the day‐to‐day performance of our plumbing, HVAC and electrical service teams.
If you're an experienced plumber, trade supervisor, service manager or operations leader who knows how torun tradespeople, solve problems, keep customers happy and drive results, this could be your next move.
This isn't a role where you sit behind a desk watching spreadsheets all day.
You'll be right in the middle of the operation, supporting technicians, working with dispatch, reviewing jobs, solving problems, coaching the team and making sure we deliver a high standard of service every day.
What You'll Be Responsible For
Lead & Develop the Trade Team
Lead and support our plumbers, electricians and apprentices
Hold technicians accountable to performance and quality standards
Run regular one‐on‐ones, toolbox meetings and performance reviews
Coach technicians on customer service, communication and job performance
Work closely with our Plumbing/Electrical Team Leader
Help recruit, onboard and develop new team members
Build a strong culture of accountability, professionalism and teamwork
Drive Operational Performance
You'll take ownership of key operational KPIs including:
Revenue and sales performance
Technician productivity and utilisation
Average job value
Quote conversion
Callback and warranty rates
Customer satisfaction
Job completion rates
Labour efficiency
Materials and job profitability
Technician attendance and performance
You'll know what's happening across the operation and take action when something isn't performing.




Keep the Day Running Smoothly
Work closely with dispatch and administration to keep jobs moving
Make decisions when schedules change or problems arise
Assist with escalated customer issues
Review problem jobs before they become bigger problems
Ensure technicians have the information, materials and support they need
Improve communication between the field and office teams
Own the Customer Experience
We want customers who would confidently recommend GHS to their friends and family.
You'll ensure our team:
Arrives professionally
Communicates clearly
Provides customers with options
Completes quality workmanship
Leaves jobs clean and organised
Handles complaints quickly and professionally
Follows up when something hasn't gone to plan
Quality, Safety & Compliance
Maintain high workmanship standards
Ensure required job documentation is completed
Monitor plumbing and electrical compliance requirements
Review callbacks and identify recurring issues
Conduct job and technician audits
Maintain strong WHS standards
Ensure company procedures are consistently followed
Who We're Looking For
Ideally, you've come from aplumbing, electrical, HVAC or home‐services backgroundand understand what it takes to run a successful field service operation.
You might currently be a:
Senior Plumber
Plumbing Supervisor
Service Manager
Operations Manager
Field Supervisor
Trade Manager
Leading Hand




You're ready for the next step if you:
Have strong leadership skills
Understand trades and field service
Can manage different personalities
Are comfortable holding people accountable
Have strong customer service instincts
Understand KPIs and commercial performance
Can make decisions without needing constant direction
Are organised and proactive
Can identify problems and actually fix them
Want responsibility and ownership rather than just another job
Trade qualifications are highly regarded, particularly plumbing experience, but solid service‐management experience will also be considered.
Why Join GHS?
Strong Salary Package
Competitive salary package based on experience, with the opportunity forperformance‐based bonuses.
Tools Provided
Phone, laptop and everything required to manage the operation effectively.
Genuine Career Progression
This isn't a dead‐end management position.
As GHS continues to grow, there is an opportunity for this role to develop into broadersenior operations / general management responsibility.
Make an Actual Impact
You'll have the authority to improve systems, develop people and influence how the business operates.
We don't want someone who simply maintains the status quo.
We want someone who asks:
"How can we make this better?"
About GHS Plumbing & Electrical
GHS Plumbing & Electrical is a growing Melbourne home‐services business providing plumbing and electrical services to residential customers.
We're building a business based aroundgreat people, strong systems, accountability and an exceptional customer experience.
We're looking for someone who wants to be part of that growth and help us take the next step.
Ready to Lead?
#J-*****-Ljbffr

📌 Service & Operations Manager – Plumbing & Electrical | $120K + Bonus (Melbourne)
🏢 GHS Plumbing & Electrical
📍 Melbourne