Job Description
Summary
Lead the Donna womens business at the Westfield boutique, supporting the Store Director and Assistant Store Manager in daily operations, team management, and achieving sales targets.
Foster a positive culture, deliver exceptional client experiences, and drive commercial performance in a luxury retail workplace.
Responsibilities
Manage and coach the sales team to achieve KPIs and sales targets
Lead by example on the sales floor and participate in clienteling and after sales care
Support daily boutique operations alongside store leadership
Develop a positive work culture and motivate team members
Monitor market and trend developments to inform commercial strategies
Implement incentive and commission initiatives to drive performance
Ensure high standards of customer service and client relationship management
Requirements
Minimum 5 years luxury retail experience
Minimum 5 years management experience in a similar role
Proven track record of driving sales results and meeting KPIs
Strong customer focus and clienteling skills
Commercial awareness and understanding of contemporary trends
Demonstrated leadership and team development abilities
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📌 Department Manager - Westfield (New South Wales)
🏢 Brobston Group
📍 New South Wales