Drive Your Career Forward with Townsville GMSV

Townsville GMSV is committed to delivering exceptional customer experiences and premium vehicle ownership journeys. We are currently seeking a motivated and customer-focused Service Advisorto join our high-performing aftersales team.
If you thrive in a fast-paced automotive environment, enjoy building relationships with customers, and take pride in delivering outstanding service, we'd love to hear from you.

About the Role

As the first point of contact for our service customers, you will play a critical role in ensuring every customer receives a professional, seamless, and positive experience.
Reporting to the Service Manager, your responsibilities will include:
Greeting customers and managing service bookings
Consulting with customers regarding vehicle servicing and repair requirements
Preparing repair orders and job documentation
Liaising between customers and workshop technicians
Providing updates on vehicle progress and completion times
Preparing service estimates and invoices
Managing customer enquiries and resolving concerns professionally
Promoting additional services and maintenance recommendations where appropriate
Ensuring exceptional customer satisfaction at every stage of the service process

About You

To be successful in this role,



you will have:
Previous experience as a Service Advisor or in a customer-facing automotive role
Solid communication and interpersonal skills
Excellent organisational and time management abilities
A professional and customer-centric approach
The ability to work effectively in a busy team environment
Strong computer and administration skills
Experience using dealership management systems (desirable)
A current driver's licence

What's in it for You?
Competitive salary package with performance incentives
Ongoing training and career development opportunities
Supportive and professional team culture
Opportunity to work with an exciting and growing automotive brand
Contemporary facilities and a dynamic work workplace
Employee benefits and staff discounts

Why Join Townsville GMSV?

At Townsville GMSV, we pride ourselves on creating a workplace where our people are valued, supported, and empowered to succeed. We are passionate about delivering exceptional customer experiences and building long-term relationships with our customers and community.

Townsville GMSV is an equal opportunity employer and welcomes applications from all suitably qualified candidates.
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📌 Service Advisor Townsville City (Australia)
🏢 Eagers Automotive
📍 Australia