Job Description
Benefits
Flexible hours and work-from-home options
Fully subsidised Corporate Gold Health Cover for you and your family
13 days personal leave per year
Onsite Barista with subsidised drinks
Access to corporate discounts across a range of retail, restaurants, and hotels
Overview
As the Member Communications Specialist, you'll play a key role in planning, creating and delivering communications that keep our members informed, engaged and supported throughout their journey with HBF.
You'll lead the delivery of essential service communications, including those required by private health insurance legislation and regulatory obligations.
From policy updates and product changes to important member information, you'll ensure every communication is clear, accurate and delivered through the right channels at the right time.
You'll also support the delivery of key operational member engagement journeys, helping create a seamless and consistent experience across every touchpoint.
Responsibilities
Plan and deliver regulatory compliant and effective member communications programs required to communicate business changes
Achieve agreed operational communications targets for delivery timeliness, regulatory compliance, and effectiveness
Understand and translate complex fund rules and product information into clear, easy and direct communication through the member's preferred communication channel (e.g., letter, email, SMS)
Ensure content is compliant, aligned to best practice, the brand tone of voice, and within brand guidelines
Convey brand guidelines, particularly relating to design and format, to technical developers to achieve communication template builds
Advise on communications format,



structure, and template setup and usability
Qualifications
Experience in a similar communications role, ideally managing end-to-end communication campaigns
Customer-first mindset, using market and customer insights to shape effective communications
Strong understanding of customer experience principles and what makes communications clear, relevant and engaging
Confidence managing large-scale communications from planning through to delivery and evaluation
Experience working with CRM platforms, communication and marketing automation tools
Ability to quickly understand technical products, services or regulatory information and translate them into easy-to-understand communications
Great stakeholder management skills, with the ability to build trusted relationships and work collaboratively across the business
Location
HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville.
Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.
Inclusion and Accessibility
At HBF, we believe in the potential of every individual.
We're committed to creating an inclusive workplace where diverse perspectives are celebrated, because they make us stronger.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community, including transgender and gender-diverse applicants.
We want you to Be You, Be Bold, and feel supported every step of the way.
If you require any adjustments or alternative formats during the recruitment process, please contact us ******.
#J-*****-Ljbffr

📌 Member Communications Consultant (Perth)
🏢 HBF
📍 Perth