Job Description

You will be a detail-oriented and organized individual to join the client team as Service Desk Technicians in a supervisory and technical role. In this role you will assess, supervise, coordinate and perform service desk operations with technicians on behalf of existing clients within the Dental Industry Australia wide.

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Key Responsibilities

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Coordinating with internal and external stakeholders to manage service requests
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Guaranteeing the smooth delivery of IT solutions and services
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Managing schedules & timesheets for a team of technicians and handling escalations from customers
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Handling the reception, triage, and assignment of all onsite requests, tickets and tasks
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Overseeing service operations and delivery and coordinating with account managers
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Resolving remote tickets
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Requirements

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Outstanding stakeholder management skills with the capability to garner support for service management initiatives
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Experience working for a Managed Service Provider or Consultancy.
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Project Management Skilled (PMP), Microsoft and ITIL certifications and ConnectWise experience beneficial
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What is on offer

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Permanent role with positive pay
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Specialised industry experience
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Experience working for a Managed Service Provider or Consultancy.
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How to apply

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ATTENTION! Please make sure you apply ONLY through our website. DO NOT apply for Appetency Recruitment Services jobs anywhere else on the web.

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If you are on our website then please apply using the "Apply Now" button below
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Other titles for this role in other organizations might be: Service Desk Coordinator, Helpdesk Coordinator, Dispatcher, Service Desk 2IC

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IT Infrastructure
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J-18808-Ljbffr

📌 Helpdesk & Dispatch Coordinator Victoria (Australia)
🏢 Appetency Recruitment Services
📍 Australia