Job Description

About the Role

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The EUC (End User Compute) Site Services Specialist is a vital onsite and field support role responsible for delivering timely and effective technical support at EDG locations, including deployment, maintenance, and support of all EGL IT equipment.

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Key Responsibilities

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Provide 2nd and 3rd level EUC support via in-person, phone, tickets, and email.
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LCM onsite hardware deployment: set up and support POS, computers, printers, and peripheral devices at supported EDG locations.
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Conduct R&M; site audits to confirm installation and condition status of all IT equipment.
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Manage and resolve support tickets within the ServiceNow ecosystem, ensuring strict adherence to SLAs.
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Deliver customer service with patience, empathy, and a can‐do attitude to technical and non‐technical stakeholders.
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Conduct daily audits of meeting room technologies to ensure they are meeting‐ready and provide real‐time troubleshooting.
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Maintain rigorous asset and configuration management records.
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Perform routine maintenance on Endeavour technology and coordinate with 3rd‐party vendors for warranty repairs.
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Develop and maintain procedural documentation and user guides, and conduct staff training sessions.
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Required Qualifications

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Proven experience with Windows OS, Microsoft Active Directory, and Microsoft Endpoint Management.
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Solid background in installing and troubleshooting diverse computer hardware and meeting room AV technologies.
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Excellent analytical skills and a genuine passion for tackling complex technical challenges.
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Robust communication skills, able to translate technical jargon into user‐friendly explanations.
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Rapid learner, eager to expand skillset and take on new technologies.
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Desirable

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Familiarity with ServiceNow and Meraki dashboard.
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Experience managing iOS/Android apps and mobile devices.
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Understanding of Intune, Google MDM, JAMF, and Google Workspace suite.
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Friendly, easygoing personality, thrives in a collaborative team setting.
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Benefits

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Exclusive discount card for ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands; discounts at Woolworths and BIG W.
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Access to free health and wellbeing services covering physical, mental, and financial wellbeing.
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Opportunities for learning and development to grow your career within Endeavour Group.
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J-18808-Ljbffr

📌 Euc Sites & Services Technician New South Wales
🏢 Endeavour Group
📍 New South Wales