Join a well-established organisation within the building and construction sector in a customer-focused role where you'll manage enquiries, process orders and coordinate deliveries. You'll work closely with internal Sales, Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.
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Key Responsibilities
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Provide exceptional customer service via phone and email.
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Accurately process and manage customer orders.
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Proactively manage back orders and delivery requirements.
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Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
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Respond to customer enquiries and provide product recommendations or solutions.
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Manage order confirmations and keep customers updated throughout the process.
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Assist with account queries and credit requests.
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Build solid relationships with customers and internal stakeholders.
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About the Role
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Join a well-established organisation within the building and construction sector in a customer-focused role where you'll manage enquiries, process orders and coordinate deliveries. You'll work closely with internal Sales,
Supply Chain and Logistics teams to ensure customers receive a seamless service from order through to delivery.
n
Key Responsibilities
n
n
Provide exceptional customer service via phone and email.
n
Accurately process and manage customer orders.
n
Proactively manage back orders and delivery requirements.
n
Liaise with Sales, Supply Chain, Warehouse and Logistics teams.
n
Respond to customer enquiries and provide product recommendations or solutions.
n
Manage order confirmations and keep customers updated throughout the process.
n
Assist with account queries and credit requests.
n
Build solid relationships with customers and internal stakeholders.
n
n
About You
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Previous Customer Service, Customer Support or Sales Support experience.
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Experience within the building, construction or manufacturing industry highly desirable.
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Solid order processing and customer service skills.
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SAP or ERP experience essential.
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Excellent communication and attention to detail.
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Strong organisational skills and ability to manage competing priorities.
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A proactive, solutions-focused approach with a genuine passion for customer service.
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J-18808-Ljbffr
📌 Customer Service Representative Hatfield
🏢 West Recruitment
📍 Hatfield
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