Job Description
Key Responsibilities
Team Leadership & Development
Lead, coach, and support a team of Field Service Technicians across the Northern territory.
Conduct performance evaluations, coaching sessions, and skill development plans.
Ensure optimal workforce planning, route optimization, and daily scheduling.
Preventive and curative maintenance of products
Operational Management
Guarantee efficient execution of on‐site interventions, maintenance, repairs, and installations.
Monitor operational KPIs (response time, first‐time fix rate, productivity, customer satisfaction).
Implement continuous improvement initiatives across the region.
Ensure correct use of service tools, systems, and reporting methods.
Customer Excellence
Handle escalated cases and provide second‐level support when needed.
Promote a customer‐first mindset and ensure all interventions meet quality standards.
Build strong relationships with key regional partners, clients, and stakeholders.
Cross‐Functional Collaboration
Work closely with logistics, planning, quality, technical support, and other regional teams.
Provide structured feedback to central teams to improve tools, processes, and products.
Deliver accurate reporting and insights to the National After Sales Manager.
Compliance,



Quality & Safety
Ensure technicians follow safety procedures, company policies, and industry standards.
Guarantee accuracy in administrative tasks, documentation, and service reporting.
Promote a culture of safety and quality within the field service organization.
Profile & Competencies
Proven experience in field service execution and management, team leadership, or technical coordination.
Strong understanding of service operations, on‐site interventions, and customer support.
Ability to interpret and manage KPIs and leverage data for performance improvement.
Customer‐oriented mindset with strong problem‐solving abilities.
Strong communicator, both with technicians and central departments.
Autonomous, proactive, and able to make decisions with impact.
Proficiency in Dutch and French (English is an asset).
What We Offer
A high‐impact role managing a key strategic region.
Opportunities for growth and leadership development within the organization.
A agile and supportive work environment.
Competitive compensation package including benefits and tools for the role (car, laptop, etc. depending on company policy).
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📌 Field Service Team Leader F/M/X (New South Wales)
🏢 Socomec
📍 New South Wales