Desktop Engineer contract position for a leading retail brand. Provide Level 1 and some Level 2 support across MS/Windows technologies and environments. Support hardware and software over phone, email, and face-to-face.
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Responsibilities
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Participate in technology department projects and diagnose issues in the network and desktop setting under IT Management direction.
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Provide desktop support including visiting end users to research and resolve hardware/software/connectivity issues.
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Install, configure, and repair standard desktop configuration images on laptops/desktops.
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Administer desktop computer support including hardware and software installation and configuration.
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Provide day-to-day desktop support, hardware/software installation and troubleshooting.
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Facilitate remote access to user PCs using remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
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Use remote desktop tools to monitor, shadow, and troubleshoot issues with field devices.
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Perform remote and off-site support for various clients to provide network, desktop, and phone support.
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Qualifications
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Ideally graduated with an IT degree/diploma/certificate
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Experience providing Level 1 and 2 support and working in a small team
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Experience supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
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Solid work ethic, communication skills, and willingness to learn
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Proactive attitude with accountability and a desire to progress in your career
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Job Details
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Employment type: Contract
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Location: Thornleigh, Sydney
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Hours: 5 days in the office
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Pay: up to $45/hr inc super
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Duration: 3 months with extension potential
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Industry: IT Services and Retail (enterprise client)
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Experience with POS terminals is highly regarded.
J-18808-Ljbffr
📌 Desktop Engineer New South Wales
🏢 W Solutions
📍 New South Wales
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