Job Description
275 George St, Sydney NSW ****, Australia
Posted Wednesday 8 July **** at 2:00 pm
WHO WE ARE
Founded in **** as Scape Australia, leaders in student housing, we've since grown into a vertically integrated living platform known as The Living Company; managing $17B in assets across Student Living (Scape), Rent to Live – Affordable Housing (RTL Co.), and Retirement Living (Aveo); spanning site origination, investment, planning, design, development, construction, and operations.
The Living Company is reshaping the way Australians live by delivering sustainable, community-driven, and high-quality spaces across the country.
THE ROLE
As the Service Manager - Property Technology, you'll be the operational heartbeat of our Property Technology team, ensuring every service request is triaged, resourced and delivered efficiently across our national portfolio.
You'll coordinate technicians, subcontractors and vendors, oversee the end-to-end service lifecycle, and ensure exceptional service delivery for both Scape and Aveo.
This is an exciting chance to build and shape a newly established service management function within a growing national technology business.
Day-to-day you will be (but not limited to):
Manage the end-to-end lifecycle of service requests, from intake through to completion and invoicing
Coordinate field technicians, subcontractors and vendors across multiple states
Prioritise and dispatch reactive, planned and project-related work based on urgency, capability and cost
Monitor job progress, resolve delays and ensure service levels are consistently achieved
Manage purchase orders, materials and procurement for field service activities
Support commercial reporting, invoicing, cost reconciliation and margin tracking
Build and maintain a high-performing national subcontractor network
Partner with Operations,



Facilities and Property teams to provide outstanding customer service
Monitor service performance, identify trends and drive continuous improvement initiatives
Develop operational processes, documentation and service delivery standards
Please note:
This role requires occasional interstate travel and participation in an operational on-call roster.
WHAT YOU'LL BRING
Demonstrated experience in Service Management, Field Service Coordination or Operations Management
Strong understanding of dispatch, scheduling, subcontractor management and service delivery workflows
Experience coordinating vendors and third-party service providers across multiple locations
Commercial mindset with exposure to purchase orders, invoicing and cost management
Excellent organisational skills with the ability to manage multiple priorities simultaneously
Strong stakeholder management and communication skills across operational and technical teams
Experience using field service management, job management or operational software platforms
Experience within property, facilities management, technology services or managed services environments will be highly regarded
WHY SHOULD YOU JOIN?
Be part of a purpose-led organisation shaping how Australians live
Help build a new national property technology managed services capability
Exposure to a large, diversified property portfolio with real scale and complexity
Strong focus on wellbeing, growth and career development
Competitive rewards, recognition programs and lifestyle benefits
At The Living Company, we honour and welcome the rich heritage and contributions of First Nations and Indigenous peoples.
Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions and perspectives.
Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.
275 George St, Sydney NSW ****, Australia
#J-*****-Ljbffr

📌 Service Manager - Property Technology (New South Wales)
🏢 The Living
📍 New South Wales