Customer Service Team Lead: Coaching & Escalations (New South Wales)

Customer Service Team Lead: Coaching & Escalations (New South Wales)

21 Aug
|
Shift Financial
|
New South Wales

21 Aug

Shift Financial

New South Wales

Shift Financial in Australia is seeking a Customer Service Team Lead to guide a small group of Customer Service Officers, coach them on complex cases, and manage escalations.
You'll stay hands-on with onboarding and ensure post-sale support for our lending and finance products.
You'll drive a team-oriented culture, allocate workloads, and monitor performance metrics.
The role rewards customer-focused outcomes, cross-functional collaboration with brokers and stakeholders, and ongoing process
#J-*****-Ljbffr

📌 Customer Service Team Lead: Coaching & Escalations (New South Wales)
🏢 Shift Financial
📍 New South Wales

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