Job Description

Quality Assurance Officer

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Location: Coleraine

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Compensation: £15.13 per hour, £500 joining bonus.

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Type: Full‐time, Permanent contract.

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Hours: 39 hours per week. Annual leave: 5.6 weeks pro rata.

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Closing date: Friday 31st July 2026.

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Perks

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£500 Joining Bonus – paid after 6 months in your role
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Excellent pay rate: £15.13 per hour + 30p per mile mileage
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Generous weekday and weekend On‐Call Rate
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Enhanced Bank Holiday Rate: up to £30.26 per hour
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Permanent Contract (no zero‐hours)
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Eligible to apply for a Blue Light Discount Card
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Free tunic supplied
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Company Pension
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Access to our Employee Mental Health Support Line
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Paid and ongoing comprehensive training
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Further education opportunities
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A mobile phone will be provided for work purposes
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Career progression opportunities
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Support from Management
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Working with one of the largest and most successful domiciliary care companies in Northern Ireland
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Responsibilities

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Ensuring a high standard of service delivery, meeting all statutory requirements.
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Reporting any client care issues in relation to health and safety and assisting with resolution.
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Providing care to clients when required.
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Training and development of staff, supporting current employees through their probationary period, and fostering career growth within the company.
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Liaising with clients and families and attending client reviews as required.
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Monitoring the required standard of care being delivered in the community.
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Participating in rotational on‐call duty during office closures (including bank holidays).
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Completion of records to the required standard.
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Providing office cover when required.
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Attending weekly update meetings with the Co‐ordinator to ensure effective communication.
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Complying with company policies and procedures and legislative guidelines.
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Maintaining NISCC registration.
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Essential Criteria

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Minimum of 1 year of domiciliary care experience.
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Enhanced Access NI clearance.
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Full driver's licence and access to a car & car insurance in connection with business.
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Must own and use a mobile phone.
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NISCC registered.
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Availability between the hours of business (7am – 11pm approx.).
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Desirable Criteria

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NVQ Level 2 in Care.
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Supervisory experience.
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ICT experience.
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Optimum Care is an Equal Prospects Employer.
J-18808-Ljbffr

📌 Quality Assurance Officer Coleraine (Australia)
🏢 Optimum Care Group
📍 Australia