ICT Project Officer | Australian Government Contract Opportunity
Eligibility:Australian Government experience preferred
Security Clearance:Baseline clearance
Location:Australian Capital Territory
Work Arrangement:100% onsite / office-based
Contract Duration:3 months + 3-month extension option
Start Date:7 September ****
Experience:APS5-equivalent
Hours:Up to 37.5 hours per week
ICT Project Officer | Australian Government Contract Opportunity
Role Details
Eligibility:Australian Government experience preferred
Security Clearance:Baseline clearance
Location:Australian Capital Territory
Work Arrangement:100% onsite / office-based
Employment Type:ICT Labour Hire Contract
Contract Duration:3 months + 3-month extension option
Start Date:7 September ****
Experience:APS5-equivalent
Hours:Up to 37.5 hours per week
About the Opportunity
An Australian Government organisation is seeking an experiencedICT Project Officer / ICT Support professionalto provide frontline ICT support and contribute to ICT projects and operational activities.
The successful candidate will work in a customer-focused environment supporting users, ICT systems, devices and technology initiatives across Australia and overseas.
Key Responsibilities
Provide first-level ICT support across hardware, software, network, account and device issues
Triage, resolve and escalation incidents and service requests
Administer user accounts, devices, software and ICT asset records
Support ICT projects, upgrades, testing, deployments and rollouts
Develop and maintain ICT procedures, user guides and knowledge articles
Liaise with technical teams, vendors and service providers
Identify recurring issues and contribute to service improvements
Support cyber security, patching, access management and incident reporting
Provide professional support to technical and non-technical users
Essential Experience
Experience delivering responsive ICT support within an Australian Government workplace
Strong troubleshooting experience across Microsoft on-premises and cloud technologies
Ability to analyse technical issues, assess risks and develop practical solutions
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