Step into a quick-paced and diverse role within our Membership team, where you’ll connect with members and help them make the most of their membership. From sales support and customer service to administration, you’ll have a broad range of responsibilities. Typical duties include:
Serve as the primary contact for member enquiries via phone and email
Conduct member engagement activities through strategic call campaigns to build connections, promote value, and share information
Maintain CRM data, including member contact and account information
Provide support to members in the use of our online document management system
Process membership applications, renewals, and payments
Prepare and distribute membership packs, renewal cards, and certificates
Follow up on overdue payments
Handle financial processing, banking duties, and membership reporting
Provide relief reception coverage
What you will bring to the team
Proven experience providing administrative support in an office workplace
A passion for customer service and a genuine interest in helping others
Excellent attention to detail
Sound knowledge of the Microsoft Suite of products (particularly excel) - even better if you have experience working with a CRM
An ability to quickly build rapport with our members
Confident telephone manner and exceptional communication skills
Knowledge of the building and construction industry (desirable)
But why join us?
It’s our brand - established in 1882 and with more than 10,000 members, we represent some of Australia’s largest and most successful builders and subcontractors.
Our 9 offices are home to over 130 staff across the State to who we strive to deliver that balance between work and life. As part of the team you can look forward to enjoying:
A day off on your birthday
10 paid YOU days per year to rest and recharge (yes, that’s on top of your usual leave entitlement)
A competitive super scheme to help boost your retirement savings
On-site brekky each day
Free inner city parking
Paid parental leave
Access to our EAP
J-18808-Ljbffr
📌 Membership Admin And Customer Service Assistant Queensland
🏢 Master Builders Queensland
📍 Queensland
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