Job Description
Concentrix Melbourne is seeking a CCaaS Support Engineer to provide Level 1/2 support for Amazon Connect, GenesysCloud, and other CCaaS platforms.
You will manage IVR configurations, call routing, and ongoing incident handling from Melbourne, Australia.
The role requires hands-on CCaaS expertise, problem solving, and solid communication with customers and internal teams.
Australian citizens are preferred, and on-call duties may apply to support 24x7 operations.
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📌 Ccaas Support Engineer: Ivr & Routing Expert (Victoria)
🏢 Concentrix
📍 Victoria
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