Job Description
Job Category: Call Centre and Customer Service
About Novita
Novita nurtures ambition of every size and shape, for a career that grows with you, in a team that supports you.
Novita is South Australia's most established provider of therapy, assistive technology, community programs and community living services for people with disabilities and we're evolving every day.
Novita brings you the benefits of structure along with the freedom to grow within an environment that's big, but personal.
We equip you with the tools to thrive as the whole person you are, embracing whatever makes you tick, so you can reach your true potential.
Our leaders remain by your side, respectful of your autonomy, because they care about you accomplishing your professional goals.
And the sheer variety of Novita's offerings means opportunities to take your career where you want it to go.
Work at a place that supports you to achieve your best, so you can support others to achieve theirs.
Job Description
About the Role
Asa casualClientAdministrationOfficeryouwillbe responsible for:
Greetingclients,visitorsandstaffin a warm and professional manner
Answeringand managing incomingphone calls
Scheduling and coordinating clientappointments,roomandvehicle bookings
Preparingcorrespondenceand documents
Processing payments
Respondingto general enquiries or directing themto theappropriate person
Desired Skills and Experience
Qualifications,knowledge,skillsandexperience
Certificate inadministration,businessorrelated field (desirable)




Demonstrated commitment to delivering high quality and consistent customer service
Demonstrated abilitytomaintainconfidentialityand professionalism
Exceptional interpersonal skills
Strong organisational skills, with the ability to manage competing priorities, meet deadlines and adapt in a fast paced,changing setting
Advanced working knowledge of the Microsoft Office suite products, ClientManagementSystemandother information systems, asrequired
Demonstrated ability to manage challenging interactions with customers and negotiate successful outcomes
Current NDIS Worker Check and Working with Children Check
We'reserious about safeguarding our clients.
If youdon'thave a current NDS Worker Check and SA WorkingwithChildrenCheck,we'lllet you know how to obtain these prior to starting work with us.
As an employee of Novita, enjoy a range of benefits:
Enjoy salary packaging up to $15,900 of your salary, increasing your take-home pay
Further maximise your take home paywithadditionalsalarypackaging benefits including mealand entertainment expenses, accommodation and venue hire, privatenovatedleasingandadditionalsuperannuationcontributions
Novita is committed to creating a diverse and inclusive workplace.
All suitably qualified applicants will receive equal and fair consideration for employment.
Applicants with a disability and/or who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.
Potentially successful candidates willbe requiredto complete background checks prior to confirmation of employment.
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📌 Client Administration Officer | Casual (South Australia)
🏢 Novita
📍 South Australia