Job Description
Join to apply for the Compliance Manager role at Citation Group
About Us
We are a leading certification body committed to ensuring the highest standards in the NDIS sector.
Our mission is to support providers in navigating the complexities of compliance and certification with ease and professionalism.
Join our dynamic team and play a vital role in maintaining the integrity and quality of the NDIS auditing process.
About the Role
As a Compliance Manager – NDIS, you will be the backbone of our technical operations, providing essential support to NDIS providers and auditors.
This role combines technical expertise, stakeholder engagement, and a proactive approach to maintaining compliance standards.
You will work closely with providers, contractors, and internal teams to ensure smooth operations and exceptional service delivery.
Key Responsibilities
Be responsible for the overall compliance function of the NDIS team
Liaise with the regulatory authorities as required; JASANZ and NDIS Commission
Foster consistency of the technical review function by overseeing the program
Support clients and auditors by answering compliance queries
Responsible for the onboarding of new auditors and ongoing training of existing team members
Manage accreditation activities including witnessing and internal auditing
Support the auditor performance management program
Maintain updated knowledge of the scheme and distribute the information as required
Assist in preparing for JASANZ accreditation audits
Review the completeness and quality of audit reporting by conducting technical reviews




Liaise with the Operations team members to implement improvements
Assisting with reporting tasks or fulfilling other administration duties as needed
About You
To succeed in this role, you will need:
Previous experience in a compliance-related role within the NDIS framework
Working knowledge of NDIS certification, quality assurance and regulatory compliance
A great communicator with a friendly personality – we're a people business
Someone who thrives on detailed work; accuracy is vitally important
Methodical; someone who can work through volume in a logical manner
A proactive and problem-solving mindset with a focus on efficiency and accuracy
Fast learner who is comfortable using different pieces of technology
Salesforce and Outlook experience is highly regarded but not essential
A self-starter with the ability to manage their own time
Someone who fosters others' success
Why Join Us?
Be part of a supportive and cooperative team committed to making a difference in the NDIS sector.
Opportunity to contribute to meaningful work that impacts the lives of individuals and providers.
Access to ongoing professional development and career growth opportunities.
Flexible working arrangements
How to Apply
If you're ready to take on a challenging and rewarding role, we'd love to hear from you!
Please apply with a current resume and a cover letter detailing your relevant experience.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Accounting/Auditing,Administrative, and Writing/Editing
Industries: Business Consulting and Services
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📌 Compliance Manager (New South Wales)
🏢 Citation Group
📍 New South Wales