Career caravan specialist? Lead our aftercare team & service department, helping Kokoda owners Australia-wide. Hands-on leadership.
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About the role
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Lead the onsite aftercare team and manage the day-to-day running of the service department
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Handle customer phone calls and emails, diagnosing issues and coordinating resolutions for owners across Australia
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Schedule and oversee service and repair work, ensuring quality and turnaround customers can rely on
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Work alongside our Customer Concierge, who supports the wider customer experience — you'll have real backup, not just a phone queue
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Liaise with manufacturing and suppliers on warranty, parts and repairs
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Build an aftercare operation that turns owners into lifelong Kokoda advocates
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About you
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A career caravan specialist — you have genuine hands‐on knowledge of caravan building and repairs
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Proficient and skilled on phone and email; you can explain technical issues in plain language
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Experience leading or coordinating a small team, or ready to step up into leadership
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Organised and process-driven — you can run a service department, not just work in one
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Above all: you genuinely want to help customers, wherever in Australia they are
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Why Kokoda
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Kokoda Caravans is an award‐winning, industry‐recognised manufacturer at the top of the Australian caravan industry. We got here by setting ambitious goals, hitting them, and constantly lifting our standards — especially in how we support our customers. We work as one team, with real energy, and aftercare is central to that.
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Lead and shape the aftercare function of a manufacturer recognised as an industry leader
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A team‐first, high‐energy workplace where consistently improving standards is how we operate
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Dedicated customer experience support behind you — you're never carrying it alone
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Secure, full‐time onsite role at our Campbellfield facility with competitive salary based on experience
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