Customer Support Service Technician – North/West Sydney

Seeking an experienced and customer-focused Service Technician to join our agile technical team. In this role, you will be responsible for performing corrective services, machine run-ups, installations and technical support across our full range of Sharp equipment.

This is a hands-on position that requires solid technical ability, a proactive mindset and a commitment to delivering outstanding customer service. You’ll also play a key role in supporting other technical staff and contributing to the ongoing success of our service team.

Key Responsibilities:
Diagnose and repair faults on Sharp devices to ensure reliable performance and high customer satisfaction.
Prepare and run-up machines for delivery, ensuring all pre-delivery checks are completed to Sharp standards.
Install equipment onsite and provide end-user support where required.
Conduct routine maintenance and inspections of showroom devices to maintain peak performance.




Manage spare parts and consumable inventory to reduce downtime and support accurate stock replenishment.
Meet or exceed performance KPI’s including service levels, jobs per day and customer response times.
Provide troubleshooting assistance and technical support to fellow technicians.
Participate in ongoing product and technical training sessions.
Perform other duties aligned with the Sharp Direct Technician structure.

About You:
Proven experience servicing office equipment (MFD’s, printers, copiers)
Sound technical knowledge with the ability to troubleshoot complex issues
Robust organisational and time-management skills
Excellent customer service and communication skills
Ability to work both independently and as part of a team
A current driver licence is essential
Relevant industry certifications or qualifications are highly regarded

📌 Customer Service Support Technician North Ryde
🏢 Sharp Corporation of Australia
📍 North Ryde