Job Description

The Key Account Manager at Mondiale VGL is responsible for owning, developing, and growing strategic client relationships, ensuring exceptional service delivery, commercial performance, and long-term partnership value. The role combines deep freight forwarding and supply chain expertise, solid commercial acumen, and strategic relationship management to act as a trusted advisor to clients while protecting and enhancing Mondiale VGL’s commercial outcomes.

Acting as the daily interface between Mondiale VGL and the Customer, delivering a seamless and skilled service that meets and exceeds the Customers’ expectations. Working closely with all departments internally, you will be responsible for ensuring that all KPI’s, targets and expectations advised by your customers are always met.

What you'll own:




A portfolio of key accounts — driving retention, service excellence, and profitability
Client relationships at every level, as the primary and trusted point of contact
Proactive account leadership — regular reviews, sharp reporting, high-impact QBRs
Market intelligence translated into real client strategy, not just updates
Onboarding, SOPs, and continuous optimisation of client supply chains
Financial performance at shipment and account level — margins that matter
Escalations and exceptions — resolved with speed, ownership, and calm
Cross-functional delivery — working closely with operations, sales, and global teams

📌 Key Account Manager Melbourne
🏢 Mondiale VGL
📍 Melbourne