Job Description

As a Reservations Agent, you’ll be the first point of contact for many of our guests, managing enquiries and reservations with a balance of efficiency, accuracy and genuine care.

You’ll be responsible for:
Managing guest enquiries across phone, email and online channels, providing warm, skilled and knowledgeable service.
Handling reservations from start to finish, including current bookings, amendments, cancellations, special requests and guest preferences.
Maximising revenue by confidently recommending room upgrades, packages, dining experiences and other hotel offerings based on guest needs.
Converting enquiries into bookings by understanding availability, rates, promotions and hotel offerings.
Maintaining accurate records across reservation and property management systems, ensuring all guest information and requests are captured correctly.
Collaborating across the hotel with Front Office, Revenue, Sales, Food & Beverage and other teams to ensure guest requests are communicated and delivered effectively.
Representing the Sofitel brand by consistently delivering refined, attentive and personalised service that reflects our luxury positioning.

📌 Reservations Agent Sydney
🏢 AccorHotel
📍 Sydney