Job description
Part time / Versatile

About Care Heroes

Care Heroes is a growing NDIS service provider focused on delivering high-quality, person-centred support. We are building strong internal systems and are looking for someone who can bring structure, organisation, and accountability into our operations.

About the Role

This is a hands-on role for someone who understands the NDIS workplace and can manage both administration and operational processes. You will be responsible for keeping participant records, staff onboarding, and compliance processes accurate, organised, and up to standard. This role requires someone who can work independently, solve problems, and own processes.

Key Responsibilities

NDIS Administration & Compliance:
Manage participant onboarding (intake forms, service agreements, documentation)
Maintain accurate and compliant participant records
Ensure files meet NDIS audit and compliance requirements
Track and manage documentation, renewals, and reporting

Staff Onboarding & Internal Operations:
Coordinate onboarding of support workers (documents, checks, inductions)
Maintain staff compliance records (police checks, WWCC, certifications)
Assist with rostering coordination and communication
Improve and organise internal systems and workflows





General Admin & Coordination:
Manage emails, enquiries, and communication
Maintain systems, files, and documentation
Support day-to-day operations across the business

Light Marketing Support:
Assist with basic marketing/admin tasks (listings, updates, outreach support)
Support onboarding of new participants through enquiries

What We Are Looking For
Experience in NDIS, disability services, or community care
Robust understanding of NDIS compliance and documentation
Experience with participant onboarding and service agreements
Experience with staff onboarding and compliance tracking
Highly organised and detail-oriented
Able to work independently and take ownership
Strong communication skills

Key

This is not a simple admin role. We are looking for someone who takes responsibility, thinks beyond basic tasks, and can bring structure and improve how things run.

What We Offer
Flexible part-time / full time / casual hours
Opportunity to grow into a key operational role
Direct impact on how the business is run
Supportive and fast-moving environment

How to Apply

To submit your application please click 'Apply Now' by the closing date.

📌 Ndis Administration & Operations Coordinator Gold Coast
🏢 Care Heroes
📍 Gold Coast