Job Description

At AFCA, fairness is at the heart of everything we do. Behind every successful customer interaction, investigation and outcome is technology that works seamlessly. That's where you come in.

We're looking for a customer-focused IT Service & Systems Support Officer to join our Information Services team. You'll be the go-to expert helping colleagues across the organisation stay connected, productive and supported, while contributing to the technology that enables AFCA to make a real difference for Australians.

You'll be the first point of contact for IT support while also working across infrastructure, end-user technology, telephony and enterprise systems. You'll troubleshoot, resolve, improve and optimise technology services, helping hundreds of colleagues do their best work every day.





What you'll be doing
Deliver exceptional Level 1 and Level 2 IT support across end-user devices, telephony, infrastructure and systems.
Manage and resolve incidents and service requests through our service desk.
Support user accounts, system access and technology changes.
Deploy, configure and maintain computers, telephony and network infrastructure.
Partner with internal stakeholders and external vendors to resolve issues and improve services.
Contribute to continuous improvement initiatives and technology projects.
Help drive a positive, customer-focused support experience across AFCA.

📌 Service & Systems Support Officer Melbourne
🏢 AFCA
📍 Melbourne