Job Description

We are seeking an Administrative Officer to join our team to deliver high-quality frontline customer service and administrative duties. The role requires a dedicated client focus to enhance the client experience and deal with any phone, email, and face-to-face enquiries.

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Key Responsibilities:

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Deliver exceptional customer service by promptly responding to frontline, phone, and email inquiries, ensuring clients feel valued and supported.
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Assist clients with registration, enrolment, program details, and appointment bookings, offering explicit and accurate guidance.
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Promote Navitas Skilled Futures programs and events to clients and stakeholders, enhancing awareness and engagement.
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Ensure accurate and secure client records, data entry, and documentation to maintain seamless service delivery.
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Maintain a welcoming and skilled setting in reception and student areas, addressing client needs with care.
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Escalate client feedback, complaints, or issues in a timely manner to support continuous service improvement.
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J-18808-Ljbffr

📌 Admin Officer Canberra
🏢 Doist
📍 Canberra