Manage Medicare claiming via Services Australia portal, including new client setups, movements, and supplements
Prepare and upload claim files and complete refund reviews within required timeframes
Monitor and process budget adjustments and review travel cost fees
Liaise with Medicare to resolve anomalies and claim rejection
Billing Operations & Financial Administration
Prepare and issue invoices and statements for private and brokerage clients
Maintain accurate client records and cost allocations in AlayaCare
Process termination refunds and exit payments in line with legislation
Coordinate annual fee updates and support system changes
Compliance & Confidentiality
Maintain strict confidentiality and adhere to internal controls
Support compliance with Aged Care Act, Support at Home reforms, and SCC standards
Conduct internal checks to identify and correct errors
Assist with audits and elevate risks promptly
Customer Engagement & Issue Resolution
Respond to client and representative enquiries with empathy and clarity
Support Service Advisors with budgeting and fee explanations
Participate in debtor meetings and follow up on overdue accounts
Provide specialist advice to staff during process changes
Award, Clerical grade 3
76 hours per fortnight, full time
What's in it for you?
Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed




Fitness Passport - Discounted workplace health and fitness program available to you and your family.
Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
Discounted private health insurance
Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
Annual leave loading
Ongoing Training and Development
Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over ****courses
Referral Bonus Program
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do!
We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'.
We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support.
Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal prospect employer.
Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority.
All employment is decided based on qualifications, merit, and business need.
We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
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📌 Home Care Billing And Claims Officer (New South Wales)
🏢 Southern Crosscare
📍 New South Wales