Job Description
ITSM Test Lead – Canberra, ACT
Our client partner is seeking an experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management solutions within a secure environment.
The successful candidate will lead testing activities, ensure solution quality, and collaborate effectively with cross‐functional teams.
This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.
Key Responsibilities
Test Planning & Execution: develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
Collaboration: work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
Issue Resolution: perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
Best Practice Alignment: stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
Process Improvement: contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
Test Evaluation: apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
ITIL Process Design:



apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.
Skills & Experience
Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
Hands‐on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
Experience working within Defence or other secure government environments.
ITIL 4 Foundation Certification, or willingness to obtain.
Excellent problem‐solving, analytical thinking, and attention to detail.
Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.
Security Clearance
NV1 Security Clearance is mandatory for this role.
Benefits
Paid parental leave
Structured career development programs
Local and international career pathways
Recognition as a Family Inclusive WorkplaceTM
Flexible work arrangements aligned to wellbeing and work‐life balance values
A strong commitment to Diversity & Inclusion
How to Apply
To apply or learn more about this prospect, click the Apply button or contact:
******
************
#J-*****-Ljbffr

📌 Itsm Test Lead (Canberra)
🏢 Talent
📍 Canberra