Job Description
Lead Mastercard's Pacific Islands customer portfolio across 13 markets, driving sustainable growth and long-term customer success
Own executive relationships across key issuing and acquiring customers, acting as the primary strategic partner for the portfolio
Develop and execute account growth strategies that expand customer engagement, revenue and market share
Lead the ongoing implementation and optimisation of key customer partnerships, working closely with cross-functional teams
Support customers in achieving their business objectives through Mastercard's products, solutions and services
Manage commercial negotiations, contracting activities and customer business planning processes
Identify selective new business opportunities that strengthen Mastercard's position in the Pacific Islands
Build trusted relationships with regulators, industry participants and other market stakeholders
Lead and develop a small team while fostering collaboration across regional and global functions
Champion initiatives that strengthen digital payments adoption and financial inclusion across the region
Requirements
Significant experience in payments, banking, financial services, or a related industry
Knowledge of issuing, acquiring or broader payments ecosystems
Strong executive presence with experience engaging senior customer stakeholders and decision-makers
Experience leading complex customer implementations,
negotiations or transformation programmes
Strong commercial judgement and ability to balance customer needs with business objectives
Ability to prioritise effectively and operate independently in a fast-moving environment
Experience leading or mentoring team members is an advantage
Passion for building trusted relationships and creating long-term customer value
Core Competencies
Demonstrates expertise in managing customer portfolios within the payments and financial services industry, focusing on account growth strategies, commercial negotiations, and fostering long-term customer relationships.
Proven ability to lead teams and collaborate across functions to drive digital payments adoption and financial inclusion.
Highest-signal resume keywords
Payments Industry Experience
Account Growth Strategy Development
Executive Relationship Management
Commercial Negotiation Skills
Team Leadership and Mentoring
Hard Skills
Account Growth Strategy
Commercial Negotiation
Customer Business Planning
Payments Ecosystem Knowledge
Customer Implementation Leadership
Soft Skills
Robust Executive Presence
Relationship Building
Collaboration
Prioritization
Independent Operation
Industry Keywords
Financial Services
Banking
Digital Payments
Customer Engagement
Financial Inclusion
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