Are you an experienced freight forwarding professional who enjoys building relationships, solving problems and keeping customers informed every step of the way?
We're working with a well‐established international freight forwarding business looking to add an experiencedCustomer Service professionalto their close‐knit team.
This is a hands‐on, end‐to‐end customer service role where you'll work closely with the Operations Manager, an offshore support team and overseas offices to manage import and export shipments and deliver a genuinely high level of service to customers.
If you enjoy working in a smaller team where people help each other out, pick up the phone and get things done, this could be a great fit.
The Role
You'll take ownership of your customers and their shipments from enquiry through to delivery, including:
Managing end‐to‐end customer service across import and export shipments
Preparing quotes, bookings and pricing
Coordinating with overseas offices, agents and internal operations
Tracking shipments and proactively updating customers
Responding to customer enquiries and resolving issues
Maintaining accurate shipment information withinCargoWise
Building and maintaining strong, long‐term customer relationships
Working closely with the Operations Manager and offshore support team
Identifying problems early and finding practical solutions
About You




You'll ideally come from aninternational freight forwardingbackground and understand what excellent customer service looks like in a fast‐moving logistics environment.
We're looking for someone who:
Has previous freight forwarding customer service experience
Has experience with both import and export shipments
Is confident usingCargoWise
Is comfortable picking up the phone and speaking directly with customers
Communicates clearly and keeps customers proactively informed
Has strong problem‐solving skills and takes ownership
Brings a positive, enthusiastic attitude to work
Enjoys being part of a small, collaborative team
Is willing to pitch in and help wherever needed
Why Join?
This is a business that understands there's more to life than work.
You'll join asmall, down‐to‐earth teamin a casual and supportive environment, with flexibility around family commitments and a genuine focus on getting the job done rather than unnecessary corporate structure.
You'll also enjoy:
Hybrid working – 2 days from home and 3 days in the office
A flexible and family‐friendly working environment
A relaxed, casual team culture
The opportunity to manage customer relationships rather than simply process transactions
A supportive Operations Manager and offshore team
Onsite and nearby street parking
The chance to join a business where your contribution will be noticed
If you're an experienced freight forwarding customer service professional looking for a role withautonomy, flexibility and a genuinely supportive team, we'd love to hear from you.
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📌 Customer Service Representative (New South Wales)
🏢 PeopleInFocus
📍 New South Wales