Job Description
Technical Support Engineer - Frontend at Salt
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This range is provided by Salt.
Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the role:
As a Technical Support Engineer you will be responsible for managing and resolving the most challenging issues, understanding a broad range of technologies and working closely with the Development and Operations staff.
This is a customer-facing role and therefore it requires strong customer service skills in addition to strong technical skills.
Responsibilities:
Manage and resolve complex technical issues across the frontend stack in collaboration with Development and Operations teams.
Provide excellent customer service and clear communication to stakeholders.
Troubleshoot, diagnose, and document issues to drive permanent fixes.
Collaborate with product and engineering teams to drive product quality and reliability.
Qualifications (min 5 years):
Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience with relational databases (e.g. MySQL, Oracle)
Excellent verbal and written communication skills




Works well in a team setting
Strong personal commitment to quality and customer service
Ability to understand and communicate complex technical systems
Proven ability to maintain a professional demeanor when handling complex user issues
Desired Skills:
Experience with one or more ServiceNow ITOM and ITAM products (CMDB & Asset Management, Orchestration, Discovery, Mid Server, Service Mapping, Cloud Provisioning and Governance)
Understanding of SNMP traps and MIBs/OIDs
Understanding of Networking concepts including TCP/IP, HTTP, firewall, load balancer and ports
Familiarity with Powershell script
Familiarity with VMware, AWS, Azure, Amazon EC2 including appropriate template types (ARM templates, CFT), Event Management Systems
Experience with network troubleshooting tools such as Wireshark, Traceroute
Education:
Bachelor's in computer science (or related technical degree) preferred.
Please Note:
Due to the nature of the role, candidates must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
How to apply:
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or send your latest CV ****** a confidential discussion.
Location:
Sydney, New South Wales, Australia
Salary:
Range provided by Salt; actual pay depends on skills and experience
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📌 Technical Support Engineer - Frontend (New South Wales)
🏢 Salt
📍 New South Wales