Job Description

Customer Service Representative - Building & Construction

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We are a leading company manufacturing high-end architectural drainage products, selling Australia wide and internationally. We are looking to strengthen ourCustomer Service Team with an enthusiastic, customer focused, self-motivated Customer Service Represenative based in South Nowra.

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In a quick paced Business to Business workplace, you will serve as a point of contact for customers with queries about products, quotes, orders and deliveries.

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Duties and responsibilities

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Professionally respond to all customer inquiries with a focus on customer satisfaction
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Handle product, pricing and availability queries from customers
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Process and manage quotes and orders
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Provide pricing and delivery information
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Resolve customer requests, questions and determine best use of resources
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Liaise between customers, end-users, suppliers and area sales representatives
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Resolve customer requests, questions and determine best use of resources
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Liaise with freight companies




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Quotes follow up
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Skills and Experience

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The successful candidate will be:

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Comfortable working in an agile and time critical environment
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Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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Proactive and organised
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Detail orientated
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Results oriented with a focus on providing great customer service
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Have excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
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Robust technical aptitude and interest
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Able to problem solve
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Strong computer literacy(MS Office – Word, Excel and Outlook), including experience with integrated business systems
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Able to read architectural plans would be a plus
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Experience in the building/construction industry would be a plus
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J-18808-Ljbffr

📌 Customer Service Representative Building & Construction Nowra
🏢 StormTech
📍 Nowra