Job Description
25d ago , from Avant by Doctors for Doctors
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Be the face of IT in a people-focused support role.
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We're looking for a customer-focused Desktop Support Officer to join our IT team. In this hands-on role, you'll provide exceptional support to employees across the business, ensuring they have the technology and assistance they need to work effectively.
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You'll be responsible for supporting end-user devices, mobile technology, Microsoft 365 applications, meeting room technology, and desktop-related issues while delivering an outstanding user experience.
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Key Responsibilities
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Provide onsite and remote desktop support to employees across the business
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Manage the lifecycle of laptops, mobile phones and peripherals, including provisioning, deployment and asset management
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Support Microsoft Intune device management and compliance
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Troubleshoot hardware, software, Microsoft 365 and Teams issues
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Maintain meeting room and video conferencing technology
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Prepare and deploy equipment for new starters
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Manage and resolve incidents through the IT service management platform
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Assist in maintaining security and compliance standards for end-user devices
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About You
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1-2 years' experience in a Desktop Support, Service Desk or IT Support role
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Experience supporting Microsoft 365, Teams and Windows environments
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Working knowledge of Microsoft Intune and Mobile Device Management (MDM)
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Experience with Active Directory user administration
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Excellent communication and customer service skills
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Strong troubleshooting skills and a proactive approach to problem solving
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Ability to prioritise tasks and work effectively in a fast-paced environment
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Why Join Us?
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Highly visible role with exposure to stakeholders across all levels of the business
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Opportunity to work with modern workplace technologies and continuously develop your skills
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Supportive team workplace with opportunities for growth
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Hybrid working arrangement with 4 days per week in the office
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#J-*****-Ljbffr

📌 Desktop Support Officer (New South Wales)
🏢 Avant by Doctors for Doctors
📍 New South Wales