Job Description
Join to apply for the Head of Shared Services role at Orchard HRO.
This is a rare chance to lead and transform the HR Shared Services function for a large, multi-layered national business at a pivotal point of change.
Reporting into the HR Director, you will lead the end-to-end people services team, overseeing payroll and the service delivery model for a geographically dispersed team through significant transformation.
This role is about modernisation, efficiency and commercial impact - not business‐as‐usual.
The role:
Lead Payroll governance across a complex national workforce, ensuring compliance and accuracy
Drive the transition from current state to a Managed Services operating model, partnering with third‐party providers to deliver scalable, efficient service delivery
Lead and develop the People Services team through significant transformation, building capability and embedding new ways of working
Partner closely with Change Managers and HR Leadership to deliver enterprise‐wide people process transformation (hire to retire experience)
Review, simplify and automate end‐to‐end people processes (onboarding through offboarding) to reduce complexity and enhance employee experience
Build a people‐centric service delivery model that prioritises employee experience,



accessibility and responsiveness across all touchpoints
Ensure a future‐focused, scalable People Services function that enables business growth while reducing operational cost.
About you:
Senior leadership experience in People Services, HR Business Partnering and Shared Services within a complex organisation
Strong Workday capability (hands‐on or leadership level)
Previous oversight of payroll environments and governance
Proven experience being a key driver of large‐scale change and transformation
A commercial, strategic mindset with the ability to balance service excellence and cost efficiency.
The opportunity:
Enterprise‐scale impact with visibility at the highest levels
Chance to shape the future People Services model
Lead meaningful change in a business that is investing in its systems, people and capability
Competitive salary and join a dynamic team in a high‐profile national organisation.
Job specifics
Seniority level: Mid‐Senior level
Employment type: Full‐time
Job function: Human Resources
Industries: Human Resources Services, Professional Services, and Consumer Services
Location: Melbourne, Victoria, Australia
Salary: A$170,****** - A$190,******
Apply online today for a career with a difference in ****!
#J-*****-Ljbffr

📌 Head Of Shared Services (Victoria)
🏢 Orchard HRO
📍 Victoria