Job Description

Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.

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About The Role

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Reporting to the Service Operations Manager, you will play a key role in delivering exceptional after-sales support to customers. You will work closely with internal teams to ensure a smooth and positive customer experience while maintaining accurate records and handling enquiries efficiently.

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This is Full Time Parental Relief Contract for up to 12 months.

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You will;

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Manage customer enquiries relating to service, warranty and spare parts support.
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Coordinate service requests with customers, technicians and service agents.
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Process claims and spare parts orders accurately using internal systems.
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Assist with identifying parts using diagrams and parts manuals (training provided).
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Provide updates on orders, warranty and service request progress.
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Respond to pricing and availability enquiries from customers and service agents.
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Work collaboratively with internal departments to ensure positive customer outcomes
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About You

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You are a customer-focused professional with strong communication and problem-solving skills. You enjoy helping customers, can manage multiple tasks in a fast-paced setting, and have excellent attention to detail.

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You will also have;

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Previous customer service experience with solid written and verbal communication skills.
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Excellent attention to detail, organisation, and time management.
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A positive, reliable, and proactive approach to work.
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Ability to work independently and as part of a team.
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Solid computer skills and the ability to learn new systems quickly.
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Previous spare parts experience within the appliance, or white goods industry would be advantageous however full training will be provided.
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Knowledge of CRM or Dynamics is desirable but not essential
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Why Join Arisit?

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Lead a critical operational function with national impact.
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Work with global appliance brands and diverse product categories.
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Influence service strategy and customer experience outcomes.
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Collaborative environment with exposure to product, compliance, and international stakeholders.
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J-18808-Ljbffr

📌 Customer Service Specialist Victoria (Australia)
🏢 Arisit
📍 Australia