Job Description
Our Sunshine branch is looking for an exceptional individual to join our service department as a Service Manager.
What we offer
Company Vehicle, laptop, and phone
Competitive Salary with Monthly and Yearly Bonuses
Ongoing Training & Professional Development
Leadership role with real impact on branch performance
Career advancement opportunities within a global company
Supportive team culture and great working environment
Employee Assistance Program
About the role
As Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Creates annual Service Department goals and budget in alignment with the organization's financial and operational objectives
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Review work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment and vehicles are in good working order
Manages recruiting,



staffing and employee development activities for employees reporting to this position
About you
To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer's needs
Sound mechanical knowledge
Excellent written and verbal communication skills
Operations and management experience would be beneficial
People leadership experience would be beneficial
Highly motivated to provide a clean, safe and efficient service department.
Able to build and lead teams that are customer focused and deliver real value
About
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support.
With dealerships across Canada, Current Zealand and Australia, we are a global team with one shared purpose.
It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support.
Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.
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📌 Service Manager (Victoria)
🏢 Brandt Group of Companies
📍 Victoria