Tecside are seeking an organised and customer-focused Warranty Administrator to join our client's team, a leading global manufacturer of heavy equipment basedin Western Sydney.
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This is a part time opportunity working 8 hour days Monday – Wednesday, for a 12 month period.
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This role is ideal for someone with strong administrative skills, excellent attention to detail, and a passion for delivering outstanding customer service. Working closely with Technical Support, Service teams, and customers, you'll play a key role in managing warranty claims from start to finish while ensuring a seamless customer experience.
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Key Responsibilities
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Assist with the end-to-end warranty claims process.
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Prepare and process warranty claims accurately and efficiently.
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Raise purchase orders, invoices and warranty-related documentation.
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Respond to customer enquiries and provide timely updates.
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Liaise with customers, technicians and internal stakeholders to gather claim information.
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Maintain accurate records and update internal databases.
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Generate and distribute reports as required.
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Provide administrative support across the broader team when required.
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About You
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Previous experience in warranty administration, service administration or a similar customer service role.
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Exceptional organisational skills and the ability to manage multiple priorities.
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Robust attention to detail and accuracy when processing documentation and data.
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Excellent communication skills, both written and verbal.
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A proactive approach to problem-solving and continuous improvement.
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Intermediate Microsoft Office skills and confidence using business systems.
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The ability to build positive relationships with customers and internal stakeholders.
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A cooperative team approach with a strong customer service mindset.
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Experience within the heavy equipment, automotive, manufacturing or industrial sectors is desirable.
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What's on Offer
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Join a secure and growing national organisation.
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Supportive team environment with experienced leadership.
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Opportunity to build your career within a respected industry.
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Ongoing training and professional development.
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Diverse role with variety and responsibility.
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Convenient Western Sydney location.
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J-18808-Ljbffr
📌 Warranty Administrator New South Wales
🏢 Tecside Group
📍 New South Wales
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