Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years. Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs. We are passionate about helping our customers improve performance through smart, efficient automation.
About the Role
We are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers. You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers in office.
This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.
Key Responsibilities
Respond to technical enquiries within agreed service levels
Provide remote technical support and consultancy on Festo products and systems
Diagnose faults, perform root cause analysis, and implement solutions
Support product selection, sizing (dimensioning), and application design
Develop and test customer applications, including programming and simulations
Deliver service support remotely and on-site as required
Document and report service activities and outcomes




Contribute to continuous improvement through feedback and process enhancements
Share technical expertise through training, documentation, and demonstrations
Escalate complex issues to HQ or Application Engineering where required
About You
Qualifications
Bachelor's degree in Mechatronics, Electrical Engineering, or similar (essential)
Experience & Skills
3-4+ years' experience in a similar technical or automation role
Solid knowledge of control systems and PLC programming
Experience with sensors, servo systems, motor controllers, and remote I/O
Solid understanding of pneumatics, compressed air systems, and energy efficiency
Customer-focused with strong communication and problem-solving skills
Ability to work independently and manage competing priorities
Working Relationships
Works closely with Application Engineering, Shared Services, and Technical Support HQ (global)
What We Offer
Competitive salary with incentive opportunities
Laptop, mobile, and home office setup support
A cooperative, innovative, and supportive team environment
Opportunities for professional growth within a global organisation
Applicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.
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📌 Technical Service Engineer (Melbourne)
🏢 Festo Australia
📍 Melbourne