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10+ years of experience with an Advisory / Change management consulting background.
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Exposure to Large IT / Telco service change and/or transformation delivery programs where infrastructure, cloud, security and applications domains were in-part or all in-scope as part of a major program of work.
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5+ years' Advisory or SME experience supporting large-scale enterprise and/or Telco based service automation, operational automation (EMS/NMS/OSS) and have had exposure to Agile / SAFe operational transitions / transformations from legacy ITIL based processes.
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Strong experience developing Learning & Development Programs, Skills Assessments and Organisational Redesign programs and experience.
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Significant IT Operations Transformation and/or operations experience
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Proficient in English, written and verbal
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Strong communications skills, in written documentation as well as in presentations
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Solid experience in liaising with all levels of personnel including very senior management and technical subject matter experts
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Preferred Qualifications
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Previous consulting experience in a big consulting firm
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Understanding Management of Change (MOC) methodology
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Advanced degree in a related Business, or Technology discipline
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Familiarity with Cisco and Enterprise IT Operations & Operational Management systems (i.e. Service Now, API Driven Workflows, Software Development Lifecycle (SDLC) and IT Operations Systems including EMS, NMS, OSS, BSS, CMDB and ITIL Domains.
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Familiarity with IT Service Management (ITSM)
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Possess PROSCI and/or AgilePM certifications
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Managed and delivered IT engagements for large, Enterprise customers.
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Hands‐on experience in engagements where Operations as well as People & Change execution was part of an enterprise level transformation initiative
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Must be flexible and adaptable; able to work in ambiguous situations
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Must enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define creative solutions that meet the end customer's business requirements
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Robust verbal and written communication skills, with the ability to work effectively across internal and external organizations
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Analytical, able to work effectively in a matrixed organization, adept at navigating multiple workstreams
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