Customer Service Officer - Service Department
Join a proud Australian manufacturer with 100+ years of history
Temp to Perm roles for long-term employment.
Customer Service Officer - Service Department
Girraween Location | $41-$44 per Hour | Immediate Start
Frontline Human Resources (FHR) is currently seeking an experienced and motivated Customer Service Officer to join a leading manufacturer of windows and doors based in Girraween.
This is a great opportunity for someone who enjoys working in a fast-paced environment, has strong customer service and administration skills, and ideally has experience within a service or warranty department.
What's on Offer?
$41-$44 per hour, depending on experience
Monday to Friday
Ongoing position with potential to become permanent
Supportive and team-focused working setting
Opportunity to join an established and reputable manufacturer
Your Day-to-Day
Review and manage service schedules
Respond to customer enquiries regarding service dates and general service matters
Handle customer calls relating to warranty and service issues
Coordinate and follow up service jobs and outstanding actions
Review service jobs daily to ensure required processes are completed
Liaise with internal teams and Site Service crews
Escalate customer or service issues when required
Report service crew feedback or issues to Supervisors or Management




Assist with service orders and general office administration
What We're Looking For
Previous experience in Customer Service, Service Administration, Warranty, Administration or Internal Sales
Strong telephone manner and excellent communication skills
Confident dealing with customers and resolving enquiries
Ability to manage multiple priorities in a busy environment
Strong attention to detail and organisational skills
Good computer skills, with SAP experience highly regarded
Experience within the windows, doors, manufacturing, building or construction industries will be highly regarded
Reliable, positive and team-focused attitude
If you are looking for an ongoing opportunity where your customer service, coordination and administration skills will be valued, we would love to hear from you.
About Frontline Human Resources
Established in ****, Frontline Human Resources (FHR) is proudly Australian owned and operated, providing recruitment, labour hire and workforce solutions across Australia.
We are committed to Safety, Integrity, Diversity, Courage and Passion and pride ourselves on creating opportunities for both our clients and candidates.
FHR is an equal opportunity employer and encourages applications from people of all backgrounds.
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📌 Customer Service Officer - Service Department (New South Wales)
🏢 Frontline Human Resources
📍 New South Wales