Employment Type:Full-Time
Classification:SCHADS Level 7
Salary $125,000
Location:Townsville, QLD with remote working arrangements considered
Lead with purpose.
Build services that genuinely change lives.
Our teams work where support is often hardest to access - partnering with participants, families, communities, and local services to create practical, sustainable outcomes that make a real difference.
We are seeking an experiencedService Delivery Managerto lead service delivery operations, strengthen team performance, and ensure high-quality, compliant and values-aligned supports.
This is a senior leadership role for someone who thrives in dynamic environments, can confidently lead dispersed teams, and is passionate about delivering person-centred services across regional and remote communities.
While this role is ideally based in Townsville, Stream Services is open to applications from experienced candidates located elsewhere in Queensland.
A remote working arrangement may be considered for the right candidate, provided they can work effectively with geographically dispersed teams and regularly travel to Townsville and other regional and remote service locations.
The frequency of travel will be guided by operational needs.
We are:
Deeply committed to rural and remote Queensland communities
Focused on person-centred, practical support outcomes
Building empowered, locally connected teams
Large enough to make an impact, but agile enough to innovate
Values-driven with a solid leadership culture
Committed to continuous improvement and high-quality care
About the role
Reporting to the Managing Director, you will provide leadership across service delivery operations, including Support Coordinators, Allied Health professionals, House Leaders and Lifestyle Support Workers.
Responsibilities
Leading day-to-day service delivery and operational performance
Building, mentoring and developing high-performing teams




Driving a culture of accountability, quality and person-centred practice
Ensuring compliance with NDIS Quality and Safeguards requirements
Managing incidents, complaints, risk and continuous improvement
Workforce planning, recruitment, supervision and performance management
Strengthening stakeholder relationships and referral pathways
Identifying opportunities for service growth in the communities we support
This is a highly autonomous leadership role requiring a confident leader who can balance operational demands, people leadership, compliance and service quality outcomes.
Success in this role requires a visible, hands-on leadership style and the ability to build strong relationships across geographically dispersed teams and communities.
About you
You are a confident, practical and values-driven leader who can balance operational delivery, compliance, team development and participant outcomes.
What you'll bring
Significant experience in disability, community services, health or human services
Strong leadership experience managing multidisciplinary or dispersed teams
Sound knowledge of NDIS compliance, quality and safeguarding requirements
Demonstrated experience in risk management, incident response and continuous improvement
Strong communication, negotiation and stakeholder engagement skills
Financial and operational management capability
Confidence working autonomously and making sound decisions under pressure
Qualifications and requirements
Tertiary qualifications in Human Services, Community Services, Business Management, or related disciplines
Significant leadership experience within disability, community services, health, or human services
A current Driver's Licence
NDIS Worker Screening Check (Yellow Card)
Working with Children Check (Blue Card)
Highly regarded
Experience working within regional or remote communities
Understanding of broader community and allied health service systems
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📌 Services Delivery Manager (Townsville)
🏢 Human Resource Dynamics
📍 Townsville