TWENTY TWENTY is Australia's specialist Amazon and marketplace agency, managing Amazon AU, US, and UK accounts for Australian and international brands across supplements, kitchenware, sporting goods, and consumer electronics.
We are a Preferred Amazon Solutions and Ads Partner with 15 plus retail media specialists.
As we grow, we are hiring an experienced account manager to own a portfolio of client relationships, including recent brands launching on Amazon AU.
About the Role
You will be the day-to-day contact for 6 to 8 Amazon client accounts, owning their monthly performance presentations, strategic roadmaps, and expansion plans.
A senior operations lead runs reporting, follow-ups, and task management, and a retail team executes listings, cases, and uploads, so your time goes into strategy and relationships, not admin.
As your portfolio establishes, the role grows into agency operations ownership.
Key Responsibilities
Client strategy and growth
Own launch strategy for new-to-Amazon brands: pricing, creative direction, hero image and A+ content strategy, and realistic target setting
Deliver proactive recommendations: SEO, creative, pricing, Vine, virtual bundles, and marketplace expansion (AU to US and UK)
Client relationships
Present monthly analysis, results, and strategic roadmaps to clients
Own escalations and sensitive conversations.
When a launch tracks behind forecast, you own the conversation and the plan.
Event and seasonal planning
Map Prime Day, EOFY,



and seasonal peaks 6 to 8 weeks ahead across inventory, deals, and listing updates
Direct the operations lead and retail team on execution priorities
Work with the ads team on Sponsored Ads and DSP alignment
What We're Looking For
Experience: 3 plus years managing Amazon accounts (agency or in‐house) with hands‐on Seller Central knowledge.
Vendor Central is a plus.
Client‐facing track record: you have presented monthly results, defended a strategy, and kept a client through a rough quarter
Commercial thinking: you talk revenue, margin, and category share, not just clicks
Presentation and data confidence: you build and present client decks, and pricing models, forecasts, and deal planning are weekly work for you
Organised and self‐directed: you run your book without being chased
Nice to have: broader ecommerce experience (DTC, Shopify, brand‐side digital), other marketplaces (The Iconic, eBay, Kogan, TikTok Shop, or international platforms), and tools like Helium 10 or Merchant Spring)
What We Offer
$87,500 to $102,500 + super, depending on experience
Performance bonuses on individual and agency results.
Melbourne (Richmond), Gold Coast (Burleigh Heads), or Brisbane, with hybrid working
A genuine seat at the table in a growing specialist agency, with direct access to the founder and senior team.
Clear growth path into agency operations ownership.
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📌 Senior Account Manager – Amazon & Marketplaces (Melbourne)
🏢 TWENTY TWENTY
📍 Melbourne