Customer Service Manager
n Ravenhall, VIC
n Full-Time | Monday to Friday
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Our client, a well-established and growing waste management company based in Ravenhall, is seeking an experienced Customer Service Manager to lead their busy Customer Service team.
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This is a fantastic opportunity for a proven leader who is passionate about developing people, driving team performance and delivering exceptional customer service in a fast-paced environment.
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About the Role
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Reporting to senior management, you will be responsible for leading a team of 10 Customer Service Representatives, ensuring the team consistently delivers outstanding service while meeting operational and business objectives.
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Key Responsibilities
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Lead, mentor and manage a team of 10 Customer Service Representatives.
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Coach, motivate and develop team members to achieve individual and team KPIs.
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Oversee the day-to-day operations of the Customer Service department.
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Manage escalated customer enquiries and provide effective resolutions.
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Monitor team performance and implement continuous improvement initiatives.
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Work collaboratively with Operations, Sales and other internal departments to ensure seamless service delivery.
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Conduct performance reviews,
training and ongoing development.
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Drive a positive, high-performing team culture.
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About You
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Previous experience managing a Customer Service team is essential.
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Proven ability to lead, coach and develop a high-performing team.
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Robust leadership and people management skills.
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Excellent communication and conflict resolution abilities.
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Highly organised with the ability to prioritise in a fast-paced environment.
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Strong computer skills and experience using CRM systems.
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Experience within the waste, transport, logistics or industrial services industry is highly regarded but not essential.
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What's on Offer
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Join a stable and growing organisation.
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Supportive leadership team and positive workplace culture.
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Chance to make a genuine impact by leading an established team of 10.
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If you're an experienced Customer Service leader looking for your next challenge, we'd love to hear from you.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the advantage of all.
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We actively encourage applications from any background.
J-18808-Ljbffr
📌 Customer Service Manager Long Forest
🏢 Randstad
📍 Long Forest
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