Job Description
Start the year fresh in a leadership role where you can shape the team, the process and the culture.
If you're an experienced Claims leader looking for a role with influence, flexibility and a supportive environment, this is an opportunity to step into a role where your expertise will genuinely make an impact.
About the Company
Our client is a purpose-driven organisation in the financial services sector, known for delivering exceptional operational support and innovative solutions.
With a strong reputation built on excellence, collaboration, and integrity, they foster a workplace where accountability, teamwork, and professional growth are celebrated.
You'll be joining a forward-thinking claims team that values problem-solving, innovation, and continuous improvement.
This is an environment where detail, initiative, and precision matter.
About the role
As the Claims Manager, you will lead and manage a team of Case Managers and a Claims Administrator, ensuring income protection claims are managed efficiently, consistently and in line with policy and legislative requirements.
You'll work closely with the Claims Director, provide clear leadership to the team and maintain robust relationships with underwriters, clients and key stakeholders.
This role is based in Rhodes, Sydney, and sits within a team-oriented, values-driven team culture focused on quality outcomes and continuous improvement.
What you'll be doing
Leading, coaching and developing the Claims team
Ensuring team and individual KPIs are achieved
Overseeing end-to-end claims processing,



including benefit calculations and payment approvals
Managing disputes and escalations in line with agreed protocols
Providing clear and timely communication to clients and stakeholders
Managing and strengthening underwriter relationships
Reviewing claims processes and recommending improvements
Overseeing training and onboarding of new team members
Producing monthly claims reporting
Ensuring compliance with claims policies, procedures and AFSL obligations
Promoting a high standard of professionalism and client service
What we're looking for
10+ years' experience in claims management
3+ years' experience in income protection insurance
Proven people leadership and team management experience
Strong knowledge of injury and illness management, legislation and vulnerable customer requirements
Advanced policy interpretation and complex claims decision-making capability
Excellent communication, negotiation and stakeholder management skills
Strong analytical and problem‐solving ability
A collaborative leadership style that values development, trust and accountability
Why you'll want to join
Annualised salary bonus
Regular team lunches and team‐building activities
Supportive leadership and a genuinely positive team culture
Modern office located in Rhodes, Sydney
A leadership role with real influence and autonomy
If you're ready to start the year in a leadership role that feels aligned, supported and rewarding, we'd love to hear from you.
Contact Samantha at Soleil Recruitment on ************ ******
#J-*****-Ljbffr

📌 Claims Manager (New South Wales)
🏢 Claims
📍 New South Wales