Job Description
Making a difference isn't just our purpose, it's what motivates our people every day.
For us, work is not about ticking a box.
It's about knowing that it matters.
We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.
MMS Customer Service Advisor roles to be filled with the below starting dates:
Melbourne: 31st August **** - Maxxia Novated Leasing
Here'show you will make a difference in this role...
As aCustomer Service Advisor, you are the face of MMS.
Our contact centre provides personal and empathetic customer service to a broad range of clients across multipleplatforms answeringqueriesregardingSalaryPackaging and Novated Leasing.
You will deliver high-quality customer service within aninboundcontactcentreenvironment through real-time interactions across phone and digital channels.
Within your role youwillassistinresolvingcustomer enquiries at first point of contact, balancing service,qualityand productivity outcomes.
At MMS explicit expectations help our people Be the Difference.
Your key responsibilities in this role will include:
Providefirst contact resolutionacross inbound calls and digitalchannels
Identifystandard enquiries from complex or high-risk matters, escalating whererequired.
Maintainaccuratecustomerrecords and case notes to supportcontinuity,complianceandauditability.
Provide clear and consistent communication, including outcomes, nextstepsandexpectedtimeframes.
Handlecustomer interactions in line with organisational standards, including de‐escalating complaints and meeting performance expectations.
To be considered for this role you will have:




Experience in a contact centre or customer service environment
Demonstratedexperienceusingmultiplesystemsandmaintainingdocumentation.
Sound judgement and the ability to make decisions
The necessary resilience to work in a fast‐paced environment.
What we can offer you:
Novated leasing benefits and discounts
12 weeks paid parental leaveand access to our Parents Portal
Comprehensive learning and development opportunitiesto support your career growth
Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
Default Income ProtectionInsurancereimbursedfor members of the MMS Default Super Fund
Exempt Employee Share Plan
Everyone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.
We embrace hybrid working and welcome conversations about flexibility.
We value the skills and attributes veterans can bring to our organisation.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate.
All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process, please contact us ******
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