Job Description
At InvoCare, we're committed to delivering meaningful experiences for families while building a high-performing, values-led culture. We are now seeking an exceptional leader to join our Executive Leadership Team as Executive General Manager, Funerals.
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This is a pivotal role responsible for leading our national funerals business—driving performance, shaping culture, and delivering against our growth strategy.
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About the Role
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As Executive General Manager, you will lead a large, multi-site and multi-brand operation across Australia. You will be accountable for delivering commercial outcomes while ensuring every service is centred on care, compassion, and excellence for the families we serve.
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This role balances strategic leadership with operational execution, with a strong focus on building a high-performance culture with heart.
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Key Accountabilities
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Lead a High-Performance Culture
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Inspire and lead teams to deliver exceptional service and business results
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Embed InvoCare values and foster an environment of accountability, collaboration and continuous improvement
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Develop leadership capability and strengthen succession pipelines
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Champion outstanding service experiences that build trust and loyalty
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Drive improvements in customer satisfaction, NPS and brand advocacy
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Drive Growth and Commercial Outcomes
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Deliver market share growth, sales and EBITDA performance
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Lead local area strategies and brand alignment across regions
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Identify and execute opportunities to enhance revenue and operational performance
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Operational Leadership & Transformation
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Oversee a complex, multi-location operation to ensure consistency and quality
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Lead change initiatives that deliver sustainable improvements
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Drive efficiency, productivity and continuous improvement
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Ensure robust compliance with safety, quality and regulatory requirements
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Promote a proactive safety culture and effective risk management
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About You
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You are a senior, commercially astute leader who combines strong business acumen with genuine care for people.
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You will bring:
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Proven experience leading large, complex, multi-site operations
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A track record of delivering growth, improving performance, and embedding change
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Strong financial and commercial capability
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Exceptional stakeholder engagement and influencing skills
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A customer-first mindset with a passion for service excellence
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The ability to lead through complexity with resilience and clarity
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📌 Executive General Manager, Funerals (New South Wales)
🏢 InvoCare
📍 New South Wales