Job Description
Were seeking a reliable and professional Customer Service Representative to join our busy call centre team. This role is perfect for someone who enjoys building rapport with customers and thrives in a structured, supportive environment. Retail or call centre experience is required for this role.
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You dont need automotive knowledge whats important is your strong communication skills, proven customer service background and commitment to delivering excellent outcomes.
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Candidates from call centres, retail or other customer-facing roles are encouraged to apply.
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Key responsibilities:
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Manage customer enquiries and complaints from start to resolution
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Proactively engage with customers throughout the vehicle ownership lifecycle (inbound & outbound)
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Deliver quick, professional service across phone, email,



and online channels
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Achieve service KPIs while ensuring a positive customer experience
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Collaborate with internal teams to resolve issues and ensure customer satisfaction
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What You Can Expect:
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Hours: Monday to Friday, 8:30am5 5:00pm
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Pay: $35 ph + super
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Type: Contract Role
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Location: Norwest, **** (hybrid/WFH available after probation)
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📌 Customer Service Advisor (New South Wales)
🏢 Kennedy Reid
📍 New South Wales